Safety by
Customer Services
Our commitment to customer proximity and improving our helicopters’ availability and efficiency helps ensure we fulfil our primary duty of guaranteeing safe operations.

Customer Support


Customer Portal

The new area dedicated to our customers provides direct access to all updated publications and information including the latest manuals, bulletins, and maintenance instructions, information letters and safety information documents which are essential for maintaining up-to-date safe helicopter operations.
 

Training


Safe operations require thorough training and awareness from flight and maintenance operators. We believe in the key value of sharing the best safety practice through our training, which is designed around our products, our experience, our customers and their operations.

Operational Training

Leonardo is committed to delivering the highest OEM training standards through a comprehensive courses portfolio dedicated to Pilots, Rear Crew, Rescuers and Medical Staff. State-of-the-art training environments, including a wide range of devices and capabilities, support all phases of training, satisfying any type of mission. Combining theoretical courses and on-ground practice with practical flight activities and leveraging on a team of professionals, the company provides customers with a structured approach, enhancing safety, effectiveness and proficiency for all operational scenarios.

Operational Training is based on five pillars: Safety, Crew Coordination, Non-Technical Skills, Technical skills and Standard Procedures. It offers full crew operational capability so that customers can do more with their aircraft across a variety of missions. From ab-initio to an advanced level, the Operational Training is shared between ground schools, synthetic training and live flying training activities with adapted syllabus in order meet safety requirements and customers’ needs.

Technicians Ground Courses

Technicians Ground Courses are designed based on a structured process that involves Subject Matter Experts and Instructional System Designers to determine for the different roles, the right objectives and the most effective training methods/tools to be used in order to achieve the highest level of safety during maintenance activities. 

The core of this process is the Training Need Analysis (TNA) that determines what is to be taught and at which level, in order to reach the objective of the course and Leonardo Helicopters Training Academy’s Standard Operating Procedures (SOPs) to reinforce Safety and Standards during flight training activities on our products.

Aircrew Training

Our Training Academies offer a wide range of courses to cover any Aircrew needs. 

Specific customer training requirements in any environment are covered at our facilities during recurrent and tailored training: emergency and abnormal procedures are reproducible in a worldwide customer scenario on an FFS (Full Flight Simulator) and can be managed according to specific customer operational procedures.

All Aircrew Training Programmes are designed based on a structured process that involves Subject Matter Experts (SMEs) and Instructional System Designers (ISDs) to determine the right objectives and the most effective training methods/tools to be used in order to achieve the highest level of safety during the pre-flight, flight and post-flight activities. 

CFIT Education Programme

Controlled flight into terrain (CFIT) ranks as the 13th most common type of helicopter accident. Moreover, 60 percent of CFIT accidents are critical. We have launched a dedicated Helicopter CFIT Programme that, relying on Full Flight Simulator training, prepares aircrews for such risks with improved skills and deeper awareness.

Explore our CFIT Courses
 

Flight Risk Assessment


SkyFlight is the optimal off-aircraft platform for pre-flight evaluation, ensuring a thorough Safety Assessment. We introduced a new functionality to further increase customer safety: the Flight Risk Assessment tool, which supports this crucial element of mission planning.

The Risk Assessment functionality embeds the European Aviation Safety Agency (EASA) pre-departure risk assessment checklist, supporting different types of flight missions according to the “PAVE” areas, that is: Pilot-in-command (PIC), Aircraft, enVironment, and External pressures. The success of the flight mission is closely related to a wide set of factors that must be taken into consideration. SkyFlight offers pilots a deep understanding of the current situation showing the potential consequences of their flight plan.

 

Risk Assessment Checklist 

Through the Risk Assessment Checklist, pilots can input mitigations and view, save and share the total risk score. According to the checklist’s parameters, a dedicated warning indicates if the aircraft should fly or not. The Checklist can be completely customised by the safety manager, who can develop questions, answers, possible mitigations and users’ messages.