Security and Information Systems


 

CUSTOMER SUPPORT

Always at the Leonardo we take special care in relationships and in the care of our customers ensuring the best technical assistance for the efficiency and the maintenance of systems-products with our technologies both within the warranty period that in the post-sales. From this point in the LoB Homeland Security & Critical Infrastructure, our "service has Active Customer Support Help Desk" dedicated to the receipt of all required by Institutional & Commercial Customers, partners and suppliers, both technical content of RFP for spare parts or small supplies.

Our highly qualified staff is able to meet any request for support on the basis of analytical indices of requests and send them in quick time towards the structure and / or dedicated technician. The service is available H24 (under contract) for all products of Security and Information Systems Division.


 

HELP DESK SERVICE

Through HD service we offer to our Customer the best support on:

  • Answer on SW, HW and system-product configuration
  • Request of offer for small supply or spare parts
  • Request for repair out of warranty
  • Request for SW/FW upgrade (involving technical assistance)
  • Request for remote control monitoring systems
  • Simple information request

Our HD service works quickly and prompt, respecting the privacy and data of our Customer.

The HD service is the unique focal point to support National and International Institutional Customer as Italian and Foreign Police Forces, Emergency Services, Civil Protection and Civil Companies as  Transportation (railways and mass transit), Oil & Gas and Airport Services 

 

CONTACTS

The Service is active 24H at the following numbers:

 

By telephone

  • Italy: by telephone or mobile phone  800-905048.
  • Abroad: by number +39 0968.287800.

Both numbers are active from Monday to Friday from 08:00 to 17:00 time. Out of this time and holydays, the request will be recorded by voice mail. To answer a digital voice will give you indication on the choice of the type of assistance needed.

 

By e-mail:

customer.care.ses@leonardocompany.com

 

By FAX

+ 39 010.6093194

 

AVAILABILITY

For some specific technologies is offered telephone assistance and remote access support (Personal Computers) H24.

For email requests for certain products or services enter the following information in order to process and expedite the request:

 

Spares and Repairs:

Name-Surname; Company; Address; Product Name; Product Part; Cage Number; Higher level equipment/system/platform; Local sales office or supplier; Any further information

 

Other enquires:

Name; Company; Address; Any further information

 

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