Customer Support Service Desk
The Leonardo Customer Support Service Desk aims to manage, in a centralized and shared way, the relationship between customers, partners and subcontractors, it's the single point of contact (Web Portal, e-mail, Fax and Phone) for all claims during warranty and post sales.
The Customer Support Service Desk is not just a tool but also an organization of highly qualified personnel, a set of processes, operational procedures and technological tools to support the provision of Integrated Logistic Support services regulated by performance indicators and service levels.
The Customer Support Service Desk offers a high level of security based on a centralized management of authentication services, using Web Single Sign On, Verisign SSL encryption and RSA SecurID tokens.
Leonardo offers the Customer Support Service Desk within different kind of support programmes and in accordance with the customers' needs.
Leonardo considers essential to have the ability to provide a complete and effetive support anywhere in the world working in a coherent and effective way to support all customers, whether commercial, government or military.
Leonardo works closely with customers to define the different ways to support and to provide targeded, timely, effective and sustained over time with the goal of maximizing customers' investments ensuring the operation and the longest life cycle of their systems.
The Leonardo Customer Support Service Desk is a customer focused structure that provides support using the best technical expertise within a culture of service and commitment to develop a long-term relationship with customers through the customization of the after-sales support services.
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