AW1122 Leonardo Customer Portal
AgustaWestland, a Finmeccanica company, is pleased to announce the launch of the new Leonardo secure customer portal. Superseding the MyFleet web application, the Leonardo web interface has been designed by AgustaWestland with input from a number of its customers, who have participated in defining the functionality of the portal to ensure a user-friendly interface.
John Ponsonby, Senior VP, Customer Training & Support said “ Leonardo will better meet the support requirements of our customers by providing a much wider range of services directly from the web, with the goal to achieve faster response times and quicker solutions for our customers.”
He added “ We will continue to further enhance the portal and we are already working on a number of additional functionalities that will be introduced during 2014, with specific focus on e-commerce solutions for on-line ordering of spare parts and training services. As we have done during its development, we will be listening to all suggestions from our customers to ensure we deliver the services they require in the most efficient manner.”
Leonardo features a newly designed Customer Account home page, where the user will find the latest news and will have access to:
WHAT’S NEW: where all documents that have been published by AgustaWestland since their last visit can be accessed.
MYPROFILE: allowing the creation, management and updating of their profile and that of all the users from the same customer.
MYFLEET: enabling users to display and update the list of helicopters they manage and access information retrieved directly from AgustaWestland’s databases.
MYCOMMUNICATIONS: a new feature introduced by Leonardo allowing users to generate service requests directly in our SAP Customer Relationship Management (CRM) system and to monitor the progress of the request online through a dedicated tracking number. In this area customers will be able to submit and monitor the progress of Technical Queries, Technical Publication Queries, Customer Support Requests, Warranty Claims; Maintenance Work Order; Malfunction Reports, and Component Repair & Overhaul Requests.
Additionally it will be possible to monitor the status of an AOG Customer Support Request (CSR), through the CSR tracking number provided by the 24/7 Fleet Operations Centres.
Users will also be able to access the following publications based on their subscription profile:
- Rotorcraft Flight Manuals (RFM)
- Maintenance Planning Information Manuals
- Interactive Electronic Technical Publication (IETP)
- Master Minimum Equipment List (MMEL)
- Compatibility Reference Handbooks
- Temporary Maintenance Instructions (TMI)
- Technical Bulletins
- Information Letters
- Service Instructions