Following-up and support engineering
Follow-on support is provided by a well structured process engineering team, whose purpose is to analyse the behaviour of the support system in a “systemic” way so as to guarantee a continuous improvement process.
This is achieved by a strict interface with the customer that is involved in exchanging field and experience data thus providing Defence Systems Division with the information necessary to guarantee the integration with its processes and promptly work out improvement strategies.
Our follow-on support ensures:
- continuous maintenance of the system by identifying the corrective action to be implemented as a result of failures (primary system) or inadequacies (support system);
- obsolescence management;
- remote support to the primary system users via web-based customer-dedicated secure areas or help desk;
- availability of new or repaired parts in a specified time.