Expanding technology and web based services to stay close to the customers
- Delivering operators improved spare parts access and management
- One year after the launch of the Leonardo customer portal
Finmeccanica – AgustaWestland announced today the launch of the new My Order E-commerce service. One year after the launch of the Leonardo portal, the company is now ready to introduce a brand new platform, a completely new service that will enable worldwide operators to request quotations and to evaluate the availability of spare parts at AgustaWestland’s warehouse, and submit requests for quotations and orders direct to the AgustaWestland Administration Office via this secure online tool.
The system was developed by a joint AgustaWestland Information & Communication Technology and Customer Support team. The platform’s functionalities have been tested by a selected group of customers working in partnership with AgustaWestland to provide valuable feedback and recommendations during the development process. A number of users have already started taking advantage of My Order.
The new platform, which is accessible directly from the Leonardo homepage website, is fully aligned with AgustaWestland’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, to additionally improve the integration with AgustaWestland’s customers.
In line with the aim of the Leonardo portal, My Order will allow an improved level of communication and responsiveness between AgustaWestland and its Worldwide Customer base. My Orders provides further evidence of AgustaWestland’s continued investments into technology and web based services to be closer to its customers, with a brand new solution introduced in just one year since the launch of Leonardo which superseded the previous My Fleet web application.
This latest web service enhancement is part of the AgustaWestland Service Excellence initiative, by which the company aims at providing customers sustainable performance to their day to day operations also through the delivery of top class advanced services.
Leonardo customer portal offers a much wider range of services directly from the web, with the target to ensure a faster response and a quicker resolution to customer’s query. A Comprehensive demonstration of My Order, via the Leonardo customer portal, will be made available at the AgustaWestland Booth at Heli-Expo 2015 (Orlando, FL March 3rd – 5th).